Support Center

Find answers to common questions or open a ticket for technical help.

Getting Started

New to the platform? Learn about data persistence and result comparison.

File Handling

Troubleshooting for the CBSE raw .txt Result files and mapping errors.

Pricing & Security

Details on the one-time service fee and data encryption protocols.

Frequently Asked Questions

The CBSE Result TXT File is a Fixed-Width Format file. It is designed for software parsing, not for manual reading. Our engine maps the character positions to extract grades and marks with 100% accuracy.

No! Thanks to our Data Persistence feature, once you upload a result, it is securely saved to your school's dashboard. You can access analytics and topper lists anytime without re-uploading.

In your dashboard, select the "Result Comparison" tool. You can choose two different saved years to generate a comparative growth report, including subject-wise performance shifts.

The fee is charged only when you upload a new batch of results. This covers the server processing and lifelong data storage. Once a file is processed, all future analysis and reports for that file are free.

Absolutely. We use SSL Encryption and secure database protocols. Student data is processed in an isolated environment and is never shared with third parties.

For perfect alignment, we recommend using Google Chrome. Ensure your browser zoom is at 100% and set the layout to "Portrait" in the print settings for the best report card format.
Technical Helpdesk

Facing a glitch or need a new subject code? Open a ticket.

connect@expertechno.com